When Do You Know You Need Business IT Support?
When Do You Know You Need Business IT Support?
It’s important to know when you need business IT support.
An organization with as few as 10 users or more than 200 is a good fit for IT support. It has less to do with the size of the business, or how many people work there, and more with how technology-dependent your organization is.
We have clients that are as small as 10 people that are using our services. Typically, these organizations understand that if their systems don’t work, or they have a problem with their infrastructure, it impacts their ability to do their job and to serve their clients.
The thing that unifies our clients is that they’re dependent on their technology. When they show up in the morning, they need it to work. They need to be able to use it and rely on it all day long.
One of the ways IT can help small businesses be efficient is by creating an environment where everything just works. If their systems work all day, every day, they don’t have to spend time calling support, or Googling things, or trying to fix things on their own. IT is a time saver for them. And with the right technology in place, we can make their processes more efficient and drive better results for the organization.
Strategy for Business IT Support
IT is an integral part of any organization today. For that reason, it should be part of the overall organizational strategy and plan.
IT is a tool that you can use to be more competitive. If you can leverage technology and implement automation or streamline your workflows, that can create a competitive advantage in your marketplace.
We regularly talk to organizations that aren’t leveraging technology to the fullest extent possible, and they’re missing out on a huge opportunity. We’ve seen numerous organizations leverage technology to become much more efficient. In so doing, they transform themselves into leaders in their industries.
Where to Start with Business IT Support
No matter your starting point, there’s always an opportunity to improve the state of the IT in your organization.
Sometimes new clients or prospects ask us about the “process” for changing their IT. They expect it to be painful. They might have been doing it on their own, or someone has been taking care of IT internally. There’s always a fear of change.
Is the process going to impact the business? Will it take a lot of time? Will it be disruptive?
It’s not usually as bad as people think. When we come in, for example, we start with an assessment to find out where you are today. We establish a baseline for the state of your technology and figure out where we need to go from there.
We look for updates or changes that need to be made as part of the assessment, and then we put together a plan to execute it. So, with all that said, it doesn’t really matter where you start. We come in, assess, put together a plan, and get you where you’re trying to go.
Investing in Business IT Support
Some organizations that haven’t invested in technology have to face major changes. And sometimes people worry about what that means. But our focus is on figuring out where you are today and figuring out where, as an organization, you need to be. Our plans can get you there.
Sometimes that means doing a big system upgrade. And sometimes it means doing some phased changes over time. But we never change anything for the sake of change. We work with our clients to identify the risks in the infrastructure and take steps to secure their technology.
If there hasn’t been investment in the technology for some time, we often see a fairly high technical debt. In a nutshell, “technical debt” means you have to make an investment to keep things working properly. You can ignore technology costs for a while, but eventually, they catch up to you.
Trusting Your IT Vendor
Trust is big when you’re choosing business IT support. You need to be able to trust the company that you choose. You need to know that they will take care of you and that you’ll be working together for a while.
Prospective clients will ask us, point-blank, how do we know that we can trust you? And that’s really what our business is built on. If we don’t have that trust, we can’t work together.
First, we need clients to trust our recommendations. You need to trust that we’re taking care of things behind the scenes.
The things that our organization does are built around our own processes. We do police checks on our staff members. Every person that joins our team is someone we’ve vetted carefully. We make sure that we trust them, and that we feel like we can bring them in and give them access to our client’s information safely.
We also have safeguards in place on our side to verify access. Everything is logged, so if somebody accesses a system, we know who it was, who did what, when they did it, and what happened.
Transitioning to a New IT Vendor
One thing people worry about frequently with a new IT support vendor is the transition process. Lots of clients worry about making a change, and specifically about periods of disruption. They want to know if the transition can be done smoothly.
It’s usually not as big of a deal as people think it is.
When we transition a business, we start by going through the system and documenting everything from top to bottom. That includes every piece of hardware, every piece of software, every service, and every vendor you work with. We document everything and we gather the information we need to work.
We also deploy all of our tools and lock down the system. To do that, change passwords and make sure that everything is secure. At the end of that process, we know exactly what we’re dealing with. We have all of your systems documented, and our team has the tools they need to provide support.
More importantly, we have the information we need to develop a roadmap. We can point to where we are today, and what needs to happen going forward. And when that process is complete, it’s almost never as big of a deal as people fear it will be.
We hope you have a better understanding of when your business needs IT support now. To learn more or start on a new IT solution for your business, please click here.