The Best IT Managed Services With No In-House Admin

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The Best IT Managed Services With No In-House Admin

Managed IT Services / Cybersecurity / Great IT News & Information To Help Your SW Ontario Business

The Best IT Managed Services With No In-House Admin

Managed IT services cover a broad range of different topics. But business leaders usually just want somebody to take ownership of the whole operation off of their plate.

3 Things Business Owners Want from Managed IT Services

First, business owners want somebody that makes sure everything is working. When they come in in the morning, they don’t want to deal with IT issues. They don’t want to Google tech issues and crawl around under desks unplugging things. They just want to use their technology like any other tool.

Second, business owners want their infrastructure to be secure. They want to know that somebody is thinking about the big picture, covering all of their risks, and doing all of the things that are prudent for an organization of their size.

Third, business owners want the right technology in place.

They ask questions like, are the proper tools in place within the organization? Are we leveraging technology to its fullest extent? Could we be more competitive in our marketplace with our existing tools? And that can cover efficiency, processes, better access to information, or better data flow between systems.

Also, are there things we can be doing today that will take us to the next level? And how can we leverage technology to get there?

Components of Managed IT Services

Managed IT services include a broad range of components. One feature is a Virtual Chief Information Officer (vCIO) who assists with strategic planning.

As a vCIO, we analyse the organization’s direction and how technology is being used from an internal perspective. What kind of infrastructure is in place right now? And are there things we can do to improve the health of the infrastructure?

Strategic planning also includes looking at the next couple of years to establish what technology will need to be placed at the software level, application level, and infrastructure level. That might be servers, workstations, or network devices. What can we put in place to make sure we hit our goals in the next three to five years?

The cost of managed IT services depends largely on the complexity of your infrastructure and how many users are being supported.

IT managed services are priced in a couple of different ways. And when we talk to clients about what they’re spending now, we see a pretty broad range. We see some very low costs and some higher costs.

Reactive IT Providers

What tends to happen is when we’re talking to somebody that has a low-cost provider, they tend to be reactive. At the end of the day, they don’t have enough in their budget, they don’t have enough time to be able to get to anything other than the reactive items.

They fix things when there’s a major fire, but they’re not managing risks behind the scenes. They’re not actually going in and doing the maintenance. And what that means is that the business is exposed. There are hidden risks that could cause problems for the organization, whether it’s a security breach or whether it’s a hardware failure.

If there isn’t enough time to do the proactive work that keeps everything working, eventually there will be a problem.

When we analyse these vendors and the various price points, the other thing worth considering is that the check you write to your vendor isn’t actually the final, or true, cost of IT.

The True Cost of Managed IT

The true cost of IT involves a lot of other things. For example, what’s the cost of downtime to your organization when you have to call IT? If you have an issue and have to call in somebody to fix it, what’s the cost to your business if there is an outage?

And there are hidden costs as well. You look at the risks to your business, for example. If nobody’s doing maintenance, if nobody’s managing security, that leaves your business exposed. What’s the cost of that risk? It’s hard to put numbers around some of those things and really quantify them.

Let’s say you have 30 or 50 people working at your organization. If those people aren’t working, those costs add up pretty quickly. And if you think about each of those people spending even just half an hour dealing with IT issues every month, what is the cost to your organization when they do that? The check you send your vendor really starts to dwarf in comparison to those other things.

The Cost of Organizational Risk

The biggest thing people overlook when they look at IT costs is the cost of risk in their organization. There are lots of things that, if no one is doing maintenance, create hidden risks in your infrastructure.

We’ve talked to a lot of businesses over the years about how they manage technology and how they’re taking care of their infrastructure. Often, someone who isn’t happy with their infrastructure management or the results that they’re getting isn’t quite ready to invest in a fully managed IT service.

Invariably, however, they come back after a year or two. Usually after some kind of bad experience. That’s when they make the decision to move forward.

We talked to one client, for example, twice over two years. In January of one year, they were looking at making some changes. They weren’t totally happy, but they weren’t quite sure they were ready to make the investment.

About a year and a half later, they called us up because they had been hit with a data breach. Their systems were compromised and they were dealing with ransomware. And suddenly the cost of IT managed services looked a lot cheaper. They decided they were ready to make the investment.

Investing in Managed IT Services

Again, one of the things that people overlook in determining whether they need IT services or not is the hidden risk to the business.

If nobody is proactively looking after your infrastructure, there’s risk in your business that should be addressed. And it’s pretty hard to put a number on what that cost of the risk is.

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