CopperTree Solutions Inc. provides managed IT support and consulting services throughout Southwestern Ontario, including Waterloo, Guelph, Kitchener, London, Hamilton, and the Greater Toronto (GTA) metro areas. Based in Waterloo, we are committed to helping medium-sized businesses achieve their goals through effective IT management.
We implement proactive solutions so that IT systems do not become IT issues. By applying our processes and tools, your organization will benefit from a more reliable and secure infrastructure.
Managed IT Services
Professional IT Management that Won’t Break the Bank
Most business owners and managers aren’t IT experts, and we don’t expect you to be. Your job is to build your business’s success, not stay up-to-date with the ever-changing technology world or solving technical problems. That’s what CopperTree does.
Aligning IT to Your Business Needs
At CopperTree, the best solution is always the one that cost-effectively enables your business goals. We work with your team to assess your current situation and understand your immediate and future business objectives. Don’t hesitate to contact us about our medium and small business IT outsourcing services.
Measurable Benefits that Get Better Over Time
Facts are important. We quantify your situation by first assessing and ranking your infrastructure to create a Technical Alignment Score that ranks your overall IT environment vs. best practices for companies of your size. We will update you as your score improves over time and your costs go down.
Management and Support of Your Total Infrastructure
Our team of experts will proactively manage your IT infrastructure, including hardware, software applications, network security, cloud services, and critical business applications such as Microsoft Office 365.
IT Help Desk: Fast Issue Resolution
Our help desk staff resolves your issues quickly and efficiently. Better still, CopperTree Solutions clients quickly discover that our regular assessments and proactive support process result in fewer support tickets over time.
Providing Help When your Internal IT Team Needs It Fast
Even the most experienced in-house IT team can find themselves needing skilled resources quickly. Our co-managed IT services provide the right skills to match the job. We collaborate closely and support your current IT team.
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CopperTree’s co-managed IT services provide you with a way to augment your current IT staff with external IT expertise in a way that won’t break the bank. You may find that by expanding your team with resources from CopperTree, you can bring in multiple expertise levels at a cost that is at or below the cost of hiring a lesser number of full-time staff.
Consulting & Implementation
Our managed services approach always begins with close collaboration to create an IT Roadmap that defines the actions required to meet your business objectives over time. When those actions include upgrades, migrations, or new systems deployments, CopperTree will provide project team resources with the expertise and experience to get it done on-time and within budget.
“When I think of the computer/server, security, solution at CAM I feel very comfortable. I certainly recommend the service provided to us by CopperTree. Hundreds of donor depend on CAM to handle the donated funds and there private information with dignity and respect. The computer solution that we have helps to fulfill this. CopperTree has not given us any reason to look around for another provider. We appreciate their service and dedication to providing an excellent service for us.”
— Ronald Jantzi (Christian Aid Ministries of Waterloo)
Ronald Jantzi (Christian Aid Ministries of Waterloo)
“We can not afford breakdowns, so that is why we try to be as preventive as possible. CopperTree has recommended some very intelligent solutions to keep things running smoothly. Also, if one company looks after everything, they have a good handle on things.”
— Rob Bowman (OK Tire Elmira)
Rob Bowman (OK Tire Elmira)
“Our business vision is not to baby sit our computers. We use our computers to serve our customers. When they work well, we serve our customers well. When things are down we struggle to serve our customers. I have found the staff at Coppertree takes care of allot behind the scenes to keep us up and running. And if we do go down they usually have us running again quickly. I like the having the same person looking after me for years on end. Not a “newbie” every 6 months.”
— Dennis Frey