Alert! These three IT innovations below have grown to a point where they are beginning to impact how businesses operate. They have the potential to transform the IT landscape.

1. Artificial Intelligence Will Start to Change How Businesses Operate

Artificial intelligence (AI) encompasses several technologies.  It is designed to create smarter computer systems that can perform tasks that would normally need human intelligence. Computer systems evolving to:

• Use Robotics that have visual, audio, and other sensory input
• Understand and process human language
• Learn processes and grow in knowledge without being programmed

Companies will increasingly use AI to automate key components in their business processes, in order to be more efficient and cost effective, according to Al experts at Tractica. They also predict this fundamental shift will occur in the next 5 to 10 years, toward real-time decision making engines that inform businesses of ways to adapt and innovate.

2. Company Owned Mobile Apps Will Lessen

Companies are beginning to discover that their mobile apps are not delivering the results they hoped for. With over 2.2 million apps, there is a lot of competition.  Business apps are often overlooked.  You can register with Gartner to have access to their full research document which predicts that 20 percent of businesses will no longer offer apps by 2019. If you are considering developing a mobile app, you might consider other marketing tools.

3. Voice-Controlled Technologies Will Gain Popularity

Amazon Echo and Google Home provide users the option to access online information and services using their voice rather than their smartphones or computers.  Their popularity is soaring.  Gartner predicts 30 percent of all web-browsing sessions will be done without a screen by 2020. So, when updating your company website, add keywords that are optimized for voice-activated searches like more natural phrasing.

Other voice-controlled solutions will also become prevalent. Chatbots Magazine is a good example to reference and best explained like this; “A chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface. The service could be any number of things, ranging from functional to fun, and it could live in any major chat product (Facebook Messenger, Slack, Telegram, Text Messages, etc.).”

Keep These Trends in Mind When Planning

Though it will be years before these 3 IT trends take full effect, it is important to consider these changes in the IT landscape and work them into your business planning. CopperTree Solutions can help you understand your options and provide an IT plan that will get you to where you want to be.

Managed IT Services have many benefits and savings. We at CopperTree Solutions provide a proactive approach that encompasses the full life cycle of your systems, application, security, plus assist with policy’s and protective measures for your business to evolve as your company grows. Happily serving clients both large and small, in Kitchener, Waterloo, Cambridge and surrounding areas.

Call 519-804-2461 or email us at Colin.Shantz@ctsol.ca.