Emergency IT Support
When you need IT support, you need it now. When there’s a problem, we know that you already have enough on your mind. Our experts take ownership of emergency IT issues and resolve them quickly, without jumping through hoops.
Round-the-Clock IT Helpdesk
An “after hours” IT issues can cost you time, money, and clientele, especially when your employees and partners are increasingly working at off hours and remotely. CopperTree specialists are there for you 24/7 with intelligent and proactive solutions.
Emergency IT support services:
- 24×7 monitoring. We keep you ahead of the issues with continuous network monitoring.
- Remote help desk. Whether it’s something cleared up with a call or addressed via screen-sharing, our remote services are available when you need them.
- On-site service. If an issue cannot be resolved remotely, we come to you, fast.
- Security and data protection. We strive to proactively lower your risk of an attack, but if there is one, we isolate the issue and mitigate quickly with professional support, leveraging technology that you can count on.
- Patch management. Updating your software doesn’t have to slow you down. We manage patches to correct and head off vulnerabilities before they happen, keeping your employees both productive and secure.
- After-hours support. We can’t say it enough: the specialists at our help desk are here for you around the clock, every day.
- Back-up and disaster recovery. A major issue doesn’t have to bring major setbacks. We’ll work with you to define and execute policies that plan for back-ups for unforeseen crises, and we will be there to get you up and running again asap after any emergency occurs.
- Cloud services applications. We will make sure your cloud-based applications and your local network components work together seamlessly.
Stable and Secure IT
To put it bluntly, we work hard to make your IT environment so stable and secure that you won’t need to call us. In fact, we measure and quantify the health of your entire IT operation to continually improve. No one wants to babysit their IT. With our suite of services and support, we put you and your enterprise in position for optimal IT operations. That means more security and fewer fix-it tickets for your system.
Your data is your word to your customers and clients. Trusting your cybersecurity to CopperTree allows you to confidently ask your customers to put their trust in you.
Get started on an emergency IT support solution for your business! Fill in the form below and one of our experts will contact you as soon as possible.