Managed IT service packages have a lot to offer. Having a team of experts providing a multitude of skills and services is a smart move for businesses today.

CopperTree Solutions would like to assist you with questions you can use if searching for IT support for your business.  If you are located in or close to the Waterloo – Wellington region, and are not yet a client of ours, we hope you will provide us the opportunity to introduce our company and services to you in the near future.

A Check List To Help Evaluate IT Support Companies

1. Does the company offer a range of IT support services and packages that are flexible enough for your present and future needs? 
2. Remote Day-to-Day Service:  Do they provide unlimited telephone and remote support?  Will your network be monitored 24/7? What other IT support services are provided?
3. Will all the company’s technical staff have up-to-date detailed knowledge of your network, equipment, inner workings and maintenance?  (This way you are not waiting for one person, anyone on the team can help).
4. Do they develop and maintain their own service infrastructure?  Inquire about their Cloud services.
5. Will an IT specialist be on-site within 24 hours if an issue cannot be fixed remotely?
6. Does the provider conduct scheduled network maintenance, plus software and security updates? What security measures can we expect?
7. Discuss policies for services provided, including term, notice requirements and service levels.
8. Do they provide a strategic IT network Infrastructure audit for short, medium and long-term?
9. How many technicians does the IT support company have in-house? What are their qualifications and experience?
10. What technology has the IT Support Company invested in to support its clients? 
11. Ask if you can speak to the company’s existing clients or obtain references
12. Finally and most important, do you feel that the IT Support Company understands your business and can handle your changes and expansion needs easily and professionally?

CopperTree Solutions is honoured to make the MSP50 Canada’s annual list that recognizes top performing Managed Service Providers across Canada. In 2020, the entire selection process was redesigned in order to better spotlight those MSPs who excel over several critical areas, such as support services, customer satisfaction, market growth, certifications, and innovation. All 50 MSPs have a proven track record of delivering premium IT Services and cloud-based solutions.

We are confident that we can exceed your needs on all accounts and are proud of our reputation. 

CopperTree Solutions provides a proactive approach that encompasses the full life cycle of your systems, application, security, plus assist with policy’s and protective measures for your business to evolve as your company grows. Happily serving clients both large and small, in Kitchener, Waterloo, Cambridge, Guelph, Stratford and surrounding areas.

Call 519-804-2461 or email us at Colin.Shantz@ctsol.ca