Who is CopperTree?
The Story
Founded back in 2013 by Colin Shantz, CopperTree Solutions is a group of talented professionals located in the tech hub that is the Waterloo Region, working together to deliver a white glove service of proactive IT management to our clients. We are a company that is driven by our core values, both in our professional and personal lives.
THE TEAM BEHIND COPPERTREE’S SUCCESS
Colin Shantz
CEO
Colin Shantz founded CopperTree Solutions in 2013 and leads business development and technology innovation. Prior to CopperTree, Colin was President at WireQ, Inc., a systems integration business that provided IT Services, VOIP Solutions, and other IT infrastructure to companies in Ontario, Canada. He began his career when he started his first consulting and project management company at 18 years old. From the time he first got his hands on a computer, Colin has been intrigued by technology and its possibilities. That interest developed into a passion for helping companies use technology to drive business success.
Matthew Hutchinson
Vice President
Matthew has been both the architect and customer of complex information systems. This overlap has given him a unique perspective about the ways technology can be applied within organizations. As our Vice President Matthew guides our team's decisions by combining his keen understanding of organizational processes with current IT technology. With a strong focus on improving organizational operations and security, Matthew is a passionate organizational problem solver who enjoys delivering success to clients leveraging both his IT and business experience.
Graham Hardie
Business Development
Graham leads business development for CopperTree. His background includes over 20 years leading business development and sales across industry sectors as diverse as logistics, financial services, engineering, and information technology. An avid visual artist, he spends his spare time on video production and photography. Graham holds a BA in Geography and Urban Studies from York University and a diploma in Theology education from Emmaus Bible College.
Adam Wipp
Director of Technology
Adam developed a keen interest in computers at a young age. Now, he takes that talent and turns it toward making technology work for people. As our Director of Technology, Adam is a stickler for doing things the right way and with elegant expertise. Whether it’s the perfect (efficient and money saving) networking solution for your company, to the way the wires in your server room are colour coded and organized. Adam enjoys a great variety of outdoor and athletic activities. These range from Kickboxing to Snowboarding and Rock Climbing.
Dennis Milohnic
vCIO
In the 25 years that Dennis has worked in the IT industry, he has come to recognize that one of the keys to any successful business, is the alignment between its technology and its organizational goals. Not satisfied with just practical experience, Dennis has recently completed his Master of Business Administration from the Lazaridis School of Business and Economics at Wilfrid Laurier University. As vCIO, Dennis will work with each client to determine how technology can best meet their needs in a cost-effective manner while aligning with IT best practices.
Melynda Hutchinson
vCIO
Melynda is our lead vCIO with over 16 years of IT experience in software engineering, application Business Analysis and development, Integration, and data systems support. She has a proven record of delivering quality projects on time while balancing business objectives and customer needs. Melynda's mission is to take ownership of a company's network and keep them up to speed within the tech world.
Sumit Kakkar
Service Desk Manager
Sumit is our Service Desk Manager, bringing over 8 years of experience in the IT industry. Early in his career Sumit discovered the value of teamwork and excellent customer service - something he considers to be one of his strengths. As a leader, Sumit is humble and easy-going, traits that make him approachable and a reliable point of contact for our clients. Sumit effectively directs the support strategy, by understanding the impact of downtime on a business and prioritizes resolving issues effectively and efficiently. When Sumit isn't solving IT problems, he loves to explore new places and indulge in friendly games of cricket.
Colin Nikel
Technical Alignment Manager
Colin is our Technical Alignment Manager, meaning he oversees all technical alignment implementation at our client's location. With over 10 years of IT experience, Colin is very well versed in the technicalities and is known to solve complex issues with minimal down time. Playing a key role within our team, his years of expertise within the industry help deliver top quality service on site for our clients. After hours, you can find Colin at a golf club with a couple of his friends enjoying the calming nature and when winter hits you will find him in a hockey rink.
George Brossault
Centralized Services Manager
George is our Centralized Service Manager. He has over 20 years of practical IT experience working with Managed Service Providers exclusively. George's current focus is on security, automations/AI and quieting client networks and servers. He also acts as a technical escalation point for both our Service Desk and our Professional Services teams. He holds A+, Network+, MCP, MCSE, Sco CSA certifications from CompTIA, Microsoft, Santa Cruz Operations and is a Sophos certified engineer. George is an avid Maple Leafs supporter even though they crush his hopes and dreams every spring!
Nav Janjua
Office Manager
Nav is an Office Manager boasting an impressive 12-year track record in office administration, bookkeeping, and project management. She embodies the core values of confidentiality, diligence, and adaptability, applying them diligently to her work. Nav's mission is to consistently take charge of processes and strive for excellence through continuous improvement and innovation.
Justin Burkholder
Business Development Rep
Justin's sales career that took off in the vibrant markets of Malaysia, this Outside Sales expert has not only traveled but also established a formidable distribution network across Malaysia, Vietnam, Singapore, Indonesia, and the UK. Boasting 10 years of experience, Justin's career spans several industries with a tech-forward approach, especially in areas like Green Tech and Energy solutions. Grounded in music production and audio engineering, with studies at the Metalworks Institute, Justin blends creativity with commerce.
Join Our Team
Apply Today
Interested in working with such wonderful people? We are constantly looking for talent to enhance our business. If you are interested in joining the team, submit your resume through our Careers page.
OUR CORE VALUES
We believe that our culture – the way we interact with our clients and one another – increases the value that we bring to our clients. We strive to hire and foster exceptionally skilled staff who have characteristics that make us easy to work with.
Integrity
Honesty drives us to do the right thing no matter the consequences.
Hunger
We are driven to find ways to improve and are constantly seeking to elevate the status quo.
Accountability
We do what we say we are going to do and we own our mistakes
Generosity
We are generous with our time and energy in helping our coworkers and clients succeed.
Compassion
We actively listen, ask prudent questions, and respond thoughtfully.
Humility
We focus on the greater good and put aside our egos. We sincerely appreciate each other's skills and strengths.
Positive Attitude
We exude positive energy. We believe there is always a way and everything is possible. We are adaptable to change.
Partner With One of The Best…
The CopperTree team is honoured to have received yet another Canada’s Best Managed IT companies award this year, a reflection of our dedicated effort to provide quality IT services.
HOW WE HELP LOCAL BUSINESSES
Define a Roadmap
Proactively Manage Infrastructure
Provide Virtual CIO (vCIO Support)
Efficient Issues Resolution
CopperTree Solutions Inc. provides managed IT support and consulting services throughout Southwestern Ontario, including Waterloo, Guelph, Kitchener, London, Hamilton, and the Greater Toronto (GTA) metro areas. Based in Waterloo, we are committed to helping businesses achieve their goals through effective IT management.
Beyond just fixing IT issues when they occur, we deliver a more reliable and secure infrastructure that reduces both the frequency and severity of problems. We prove it with regular reports that track progress, quantify results, and give guidance to help teams make the best possible business decisions.
OUR COMPANY STRUCTURE
OUR DELIVERABLES
Health Score
Regularly evaluate your IT systems against industry best practices to determine the overall health of your infrastructure.
vCIO Insight
Make recommendations and develop a customized IT strategy that aligns with your organization’s vision and goals.
Ongoing Support
Provide remote and on-site technical support and training.
Proactive Security
Proactively maintain and monitor your IT systems, minimizing issues, and disruptions.
Free Up Time
Allow you to focus on your business rather than your IT systems.
Through regular assessments, proactive mitigation, and regular oversight by an experienced CIO leader, we optimize your IT environment in a way that delivers and provides value for your organization. Backed by state-of-the-art monitoring and help desk technology, our team of experienced professionals always has your best interests at heart.
WHAT ARE OUR CLIENTS SAYING ABOUT OUR SERVICES?
Get Rid Of Your I.T. Ache
Book a meeting with us today to start planning your businesses’ tomorrow.
~ Graham Hardie | Business Development
