What do you expect from your IT Company?

If the answer is simply, “I expect my IT Company to fix my computer when it breaks”, it might be time to explore your options. Most people don’t know what they need, or what level of expectations they should have. Here are 6 questions to ask yourself when looking for your IT partner.

1. Does your IT solution partner help you to grow your business?

• • Perhaps the most important thing you can expect from your IT Partner is that they take the time to understand your service needs, and that they share the long term vision of your business. Technology can be the biggest leverage in advancing in today’s world. Without an IT professional to support, it can become difficult in keeping up with the competition.

2. What additional services do you expect?

Managing simple day to day glitches and issues may keep your systems working, but it doesn’t have the vision required to make the IT systems work for your business. You may want additional consulting on advancing and improving your technology infrastructure. As managed IT Service Providers, CopperTree Solutions can manage your computer and networking needs including:

• Assessing your current IT environment 
• Developing an IT strategy
• Managing IT Infrastructure and Cybersecurity
• Providing on-demand IT support

3. Does your IT solution partner exceed your expectations?

Having clearly defined service expectations is the first step to superior service. Start by establishing Key Performance Expectations and communication schedules to create baseline performance expectations.

4. How can I recognize where there are problems?

Having a great friend is not going to help your business grow. If your IT service partner spends more time at your business than you do, it might be time to look for alternative solutions. Remember to look at KPEs to make sure your IT provider is still meeting those expectations.

5. Do I receive professionalism at every level?

Having an IT provider that understands effective communication and complete professionalism will make sure your needs are met with the utmost care. CopperTree’s team of IT experts provide resources, expertise and experience to get things done on-time and within budget.

6. Do I feel as though I am given a personal touch?

Your IT service needs to be as unique as your business. Our IT experts not only support the growth of your business with a personalized IT strategy, but also report on progress, quantify results, and give guidance to help teams make the best possible business decisions. 

Get Started with an IT Provider you can Trust!

To find out how CopperTree’s Managed IT Services can quickly customize your IT systems to address your company’s individualized needs call us today at  (519) 804-2461 or email us at Colin.Shantz@ctsol.ca.