Why No IT Strategy is a Problem for Your Organization
Why No IT Strategy is a Problem for Your Organization
The dangers of no IT strategy are real.
For many business owners, IT isn’t a leading concern until it becomes a problem. It’s something that they would rather not address. They might not enjoy it, or they might not fully understand it. If you can avoid dealing with IT because it’s working properly, then you’re happy with that.
If you do ignore it, however, you can accumulate a large amount of what we call technical debt. Even if your IT has been working for a while, if you aren’t doing maintenance, you’re going to have problems eventually.
One day you’ll find yourself in a situation where you need to make large changes. And one day, something will break. And you’ll realize that you’ll have to make a big investment that you didn’t plan for.
Avoiding Unplanned IT Spending
The best way to avoid that situation is to have a good IT strategy in place.
We were talking to an organization recently that thought things were going pretty well. Their infrastructure seemed to be working okay, and they felt like they had the right technology in place for the most part.
But they didn’t feel good about their IT strategy. They didn’t feel comfortable with the approach that their vendor was taking to strategic planning. And they didn’t feel that they were making any progress.
They’d asked for things that didn’t happen, and they had been talking about the same baseline initiatives for a long time. And they felt like every time their vendor agreed to move forward with something, they were still talking about the same things three to four months later.
We’ve found this sentiment to be fairly typical among business leaders. If you don’t have the right partner, if you don’t have somebody who truly understands the business side and the technology side, you’re not really making any progress. And you probably don’t have a clear strategy in place to achieve success from an IT perspective.
How Do Organizations Put an Effective IT Strategy in Place?
The best way to make sure you have a good IT strategy is to work with a proactive, forward-thinking provider.
That might be an IT partner or an internal person who is responsible for IT. But they need to understand your business goals and your technology. And they need to ensure that your organization is supported with the right technology.
Keeping Your Business On Track
The technical components, of course, are important. Someone needs to look at your infrastructure on a monthly basis to make sure that everything is set up and working properly.
But there’s a more business-focused process too. You should sit down once a quarter or so to review your business strategy and discuss questions like:
- Where are we going as an organization?
- How is technology serving us as we go down that path?
- Is technology supporting our organization in achieving our goals?
No IT Strategy Creates Technical Debt
One of the benefits of a good IT strategy is avoiding that IT technical debt. Technical debt is an accumulation of problems that you don’t know about or didn’t plan for that need to be addressed in a short timeframe.
In other words, when you ignore your IT systems for a while, you’ll eventually find that you need to change a lot of things and spend a bunch of money. But a good IT strategy will prevent the need for that.
Part of the CopperTree process is sitting down with our clients once a quarter to review their IT strategy. And we understand where the business is going ahead of time. We know about the things that are coming down the pipe, any changes or new challenges that the business is running into, and we look for ways to leverage technology to solve those business problems.
Our goal is to make sure that there are no surprises.
Server Updates with No IT Strategy
You shouldn’t find out that your servers are due for a refresh accidentally when they cause problems and risks to your infrastructure and your business. That’s something that you should know about months or years in advance.
Most of the time, servers need to be replaced every five years. It’s not really a surprise when they turn five years old and you need to make changes.
We always try to get our clients to a point where everything just works. You should have peace of mind and know that your infrastructure is secure and functional when you get to work in the morning.
We do that by constantly evaluating your infrastructure against our best practices and making incremental changes to your infrastructure.
Our approach to IT is proactive. We look every month, or every quarter, for ways to make improvements. And you can make small, incremental changes over the years, rather than changing everything and then doing nothing for four or five years or so.
That tends to create a much better business experience. And it’s much less disruptive if you’re making small tweaks behind the scenes, rather than changing everything and having everybody relearn your systems again.
We also make sure that you have the right technology in place. If there are new tools that you can leverage to optimize your workflows, or if there are systems that you could use to improve your communication or collaboration with your clients, we want you to know about them. Somebody needs to bring that to your attention and that’s what CopperTree does.