Managed IT service packages have a lot to offer. Having a team of experts providing a multitude of skills and services is a smart move for businesses today. But deciding which service provider to support your business can be crucial in a fast paced industry.

CopperTree Solutions would like to offer direction by supplying questions for use if you are searching for IT support for your business.  If you are located in or close to the Waterloo region, and are not yet a client of ours, we hope you will provide us the opportunity to introduce our company and services to you, if you are considering a change with your IT structure.

12 Questions to ask when evaluating an IT support company:

• Does the company offer a range of IT support services and packages that are flexible enough for your present and future needs? What other IT support services are provided?
• Do they provide unlimited telephone and remote support where your network will be monitored 24/7? 
• Will all the company’s technical staff have up-to-date detailed knowledge of your network, equipment, inner workings and maintenance?  This way you are not waiting for one person, anyone on the team can help.
• Do they develop and maintain their own service infrastructure?  Inquire about their Cloud services.
• Will an IT specialist be on-site within 24 hours if an issue cannot be fixed remotely?
• Does the provider conduct scheduled network maintenance, plus software and security updates? What security measures can we expect?
• Discuss policies for services provided, including term, notice requirements and service levels.
• Do they provide a strategic IT network Infrastructure audit for short, medium and long-term?
• How many technicians does the IT support company have in-house? What are their qualifications and experience?
• What technology has the IT Support Company invested in to support its clients? 
• Are there references or current clients that you would be able to speak to?
• Finally and most importantly, do you feel that the IT Support Company understands your business and can handle your changes and expansion needs easily and professionally?

Need Assistance Restructuring Your IT Resources?

We are confident that we can exceed your needs on all accounts and are proud of our reputation. We appreciate the privilege of providing you with our professional insight on how to enhance your systems efficiencies. To learn more about our services contact Colin at 519-804-2461 or email us at info@ctsol.ca.