When Even Proficient In-house IT Support Isn’t Enough.

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When Even Proficient In-house IT Support Isn’t Enough.

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When Even Proficient In-house IT Support Isn’t Enough.

It’s Friday afternoon. One of your contact centers receives a call from a customer who can’t submit the form to receive an estimate. Your IT manager is off today, and the team in your office, who have a solid grasp on your systems, have tried to solve the issue with no luck. All the while the clock is ticking. The customer is told you’re working to correct the problem, but they have already taken their business elsewhere. Even more likely, they moved on without notifying you.

The situation is even worse for prospects. You have made an investment in lead generation, and finally a prospect has responded to your call to action. If they see a broken website, they’ll move on to your competitor, thanking themselves that they got an early warning about the quality of the service or product you provide.

Immediately responsive emergency IT support is critical to maintaining your healthy business and advancing your goals for growth. Tech issues that are not quickly resolved can have many negative consequences. They can lead to an erosion of customer trust and bad reviews online. They can destroy the reputation your business has for reliability. They can lead to customer frustration. They can dissuade prospects from contacting your company.

Why do you need emergency IT services?

Managed emergency IT services bring you the skill sets and trained personnel required to fix your tech issues. With an IT emergency services contract, you get service providers with access to up-to-date tools to address any IT situation your business may face. Many can be made remotely, so your business is running smoothly again right away.

What about on-going monitoring of your IT systems?

Your emergency IT service provider can only remediate an issue if they know about it. Without 24/7 proactive monitoring of your system’s health, no one will know there is an issue to address. Proactive monitoring will also give you peace of mind that everything is running as it should.

Emergency IT services experts draw from a vast bank of knowledge.

You want an experienced emergency IT services that has a breadth of experience. This gives your provider a unique advantage: real experience across a huge variety of situations. Some of these occur only rarely, and knowledge of how to remediate the situation may only have been gained by working on similar issues in the past. For example, the POS system of one of your brick and mortar stores goes down. Your managers cannot solve the problem. Your in-house IT staff cannot solve the problem. Customers are walking out one after another when asked to pay cash. The other locations haven’t seen any issues. The underlying root cause is that one particular version of a network switch has problems sending large packets after a certain firmware update was automatically applied. Your IT team hasn’t seen this issue before, so they have no idea what’s wrong. But your emergency IT services provider has seen it at many locations, and can apply the needed firmware update remotely and get your business up and running.

Why should you hire an emergency IT services provider?

Using an emergency IT services provider gives you peace of mind, the ability to recover quickly from problems, and ultimately better service to your customers, less frustration for your employees, and better conversion for your prospects.

To learn more please email us at info@coppertreesolutions.ca or give us a call at (519) 804-2461.